Last updated: September 2026
These Terms and Conditions govern the online booking system operated by Cristina Amaral, trading as Bright and Shine ("we", "our", "us"), a sole trader based in the United Kingdom.
Registered business address: Bright and Shine, Office 3207VQ, 182-184 High Street North, Area 1/1, East Ham, London, E6 2JA.
Contact: info@brightandshine.co.uk
We provide home cleaning services within approximately 15 miles of our base in Doncaster. When you enter your postcode, our system checks automatically whether your address falls within this area. If it doesn't, we're unable to accept your booking.
Our booking system uses automated calculations — including postcode lookups and the Google Maps Routes API — to check real-time availability and, where relevant, to suggest the most efficient day for your clean based on driving distance to other confirmed bookings. A booking request is only confirmed once our system has validated that it's logistically possible to fit it into the schedule.
You are responsible for entering accurate information (postcode, address, and property details such as the number of bedrooms and bathrooms). If the information you provide is incorrect and this affects the time or feasibility of the service, we reserve the right to adjust the price, reschedule, or decline the booking.
Submitting a booking request is not the end of the process — we will contact you directly (by phone or the contact details you provide) to confirm the appointment and arrange access to your property before the day of the clean.
You may cancel or reschedule your booking free of charge up to 48 hours before the scheduled start time.
Cancellations made less than 48 hours before the appointment will not be eligible for a refund of any amount already paid, and you will remain liable for the full service fee.
If our cleaner arrives at the agreed time and is unable to carry out the clean — because you're not present to grant entry, keys weren't provided as agreed, access is otherwise denied, or electricity/water isn't available — the booking will be treated as a "No-Show" and you will be liable to pay 100% of the total service fee, to cover lost time, travel, and the appointment slot itself.
Any outstanding no-show or late-cancellation fee must be settled before we can accept a further booking from you.
The price shown when you book is calculated automatically based on the service, property size, and any extras selected, and is confirmed before your booking is finalised.
We reserve the right to leave a property and end the service immediately if we encounter conditions that pose a health or safety hazard — for example, severe mould, biohazards, pest infestations, or aggressive behaviour. In these cases, no refund will be issued for that session.
We maintain Public Liability Insurance. While we treat your home with the utmost care, we ask that you let us know as soon as possible if anything goes wrong.
If you're unhappy with any aspect of our service, please contact us at info@brightandshine.co.uk. We do not offer refunds, but if your complaint is justified, we will return to reclean the disputed areas free of charge, on the next date and time we have available.
From time to time, we may offer promotional discounts or referral codes. Any such offer is subject to the specific terms communicated to you at the time, and we reserve the right to modify, withdraw, or cancel any promotion at any time without notice. Discount codes have no cash value and cannot be exchanged for cash. Unless stated otherwise, only one discount or promotional code may be applied per booking.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.